Meet Our Team
Susan Hyatt, BSc (PT), MBA
CEO & Co-founder of Silver Sherpa
Susan is passionate about changing the way we look at ageing and is focused on putting her extensive healthcare and international business expertise to work to provide a very different professional service model for her clients; a holistic client driven approach supported by a village.
Susan is also President and CEO of HYATTDIO Inc., a global strategy company. As a corporate strategist and trusted advisor to governments and global technology companies, she has worked in the Asia Pacific, European, and Americas regions. She has held senior executive positions in both public and private sector organizations. Her success as a global entrepreneur combined with expertise in the provision, management, and governance of large multifaceted systems often puts her on the leading edge of transformational change. Read More
She was instrumental in the start-up of Canada’s Electronic Health Records (EHR) efforts. Canada Health Infoway Inc. was set up by the Government of Canada as an independent company collaborating with federal, provincial, and territorial governments to accelerate and facilitate the implementation of EHRs. Susan held several executive positions including Interim President and CEO. The Government invested $1.2 billion in the company’s formative stage.
In June 2017, Ms. Hyatt was appointed to the Board of Directors for Agility Health Inc. (TSX VENTURE:AHI) a leading provider of rehabilitation services, orthotics and software services. She has served on Boards of Directors and Commissions in Canada, Australia, Ireland, and the United States, including the Board of St Michael’s Hospital in Toronto.
In the US, she was appointed a founding member of the HIMSS Global Enterprise Task Force studying global EHR initiatives. The work earned Susan and her colleagues the Spirit of HIMSS Award for their contributions to global thought leadership.
Susan is a member of the Canadian College of Health Service Executives, the International Federation on Ageing, and the Healthcare Information and Management Systems Society (US). She serves as President of the Estate Planning Council of Halton, is an appointed member to the Older Adult Advisory Committee by the Council of the Regional Municipality of Halton, and is also a member of the Oakville Chamber of Commerce and the Verity Club in Toronto.
Susan holds post-graduate certification in Negotiations from Harvard Law School/ MIT and a Master’s in Business Administration with a specialty in International Business from Griffith University, Australia. She also holds a Bachelor of Science degree in Physical Therapy specializing in critical care/trauma from the University of Toronto and taught in the Faculty of Medicine for a number of years.
Janice Milne, BSc, MHSc
VP Client Delivery & Strategic Initiatives
Janice brings over twenty years of healthcare and business experience combined with innovative problem solving and relationship management skills in both the public and private sectors. Janice has managed initiatives in hospitals and Academic Medical Centres in Canada and the United States including The Cleveland Clinic, The Washington University School of Medicine, and the Clinical Practices of the University of Pennsylvania. Her expertise in business strategy, process redesign, and implementation has built a strong foundation for her work in developing the “ideal” patient experience and creating new models of care delivery. Read More
Joanna Diorio, BBA, MBA
Director, Marketing and Special Projects
Joanna is a dynamic professional with a passion for delivering solutions. With global expertise in strategy, project management and marketing, she has worked for multi-nationals, nonprofits and an executive recruiting firm. She has worked in both Canada and Europe and has international experience in corporate development and mergers and acquisitions. Read More
At Silver Sherpa, Joanna is responsible for overseeing and coordinating all marketing activities including the organization’s digital platform, creation and distribution of collateral and seminars and events. She also provides project management oversight on numerous initiatives.
A passionate volunteer in her local community, Joanna has served Dress for Success, The Canadian Cancer Society and other worthy causes for many years.
Joanna holds a Master in Business Administration with a focus in Human Resources from Saint Mary’s University in Halifax, Nova Scotia. She also holds a Bachelor of Business Administration (Leadership) from St. Francis Xavier University in Nova Scotia. Read Less
The Client Services Team
Manager, Client Delivery
Client Solutions Executive
The Business Advisory Team
Marketing & Digital Platforms
Industry Expert – Special Needs
Fred C. Ryall, CHS
Principal of Fred Ryall & Associates, Financial and Estate Planning for Special Needs Families
Fred is a financial planner with over 40 years of experience who specializes in financial and estate planning advice for families with special needs and acquired injuries. He is passionate about helping families with special needs children or adults plan for today and the future to ensure the special needs individual is taken care of no matter what happens.
He recently received the Queen Elizabeth II Diamond Jubilee Award from the Governor General of Canada for his planning with families who have special needs children and his community fundraising efforts.
Our CEO Susan Hyatt is cross-appointed to the Fred Ryall & Associates team to help those special needs families who are caring for elders or are elders themselves.
Industry Expert – Long Term Care Planning
Founder of the Long Term Care Planning Network
As the result of a life-changing 14 year dementia care experience involving her father, Karen founded the Long Term Care Planning Network, Canada’s leading resource centre for ageing and long term care planning and education. Her seminar series, website, newsletter, and print/electronic tools are recognized as key international long term care educational resources.